Privacy Policy

1. Introduction

Vertex Medical Billing (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our billing services.

As a medical billing company, we handle Protected Health Information (PHI) in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy regulations.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and mailing address when you fill out our contact form or request a consultation.
• Business Information: Practice name, NPI number, tax ID, and billing-related details necessary to provide our services.
• Protected Health Information (PHI): As part of our billing services, we handle PHI in strict compliance with HIPAA regulations.
• Usage Data: IP address, browser type, pages visited, and time spent on our website (collected via cookies and analytics).

3. How We Use Your Information

We use the information we collect to:

• Provide and manage our medical billing and revenue cycle management services
• Communicate with you about your account and our services
• Respond to inquiries and provide customer support
• Improve our website and services
• Comply with legal obligations and industry regulations
• Send promotional communications (with your consent, which you may withdraw at any time)

4. HIPAA Compliance & Protected Health Information

As a Business Associate under HIPAA, we implement administrative, physical, and technical safeguards to protect PHI. Our HIPAA compliance program includes:

• Encrypted data transmission and storage
• Access controls and audit logging
• Staff training on privacy and security policies
• Business Associate Agreements with all covered entities
• Regular risk assessments and security audits

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. You can control cookies through your browser settings.

6. Your Rights

Depending on your location, you may have the following rights:

• Access and review your personal information
• Request corrections to inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications
• File a complaint with relevant regulatory authorities

To exercise these rights, contact us at info@vertexmedicalbilling.com or call 732-209-1487.

7. Contact Us

If you have questions about this Privacy Policy, please contact us: