Your TrustedBilling Partners
Since 2018, we've been empowering behavioral health providers through expert billing partnerships. Our U.S.-based team of certified professionals specializes exclusively in mental health and substance abuse treatment billing.
Our Story & Mission
Empowering behavioral health providers through expert billing partnerships
Why We Exist
Vertex Medical Billing was founded in 2018 with a clear mission: to address the unique challenges that behavioral health providers face in revenue cycle management. We recognized that mental health and substance abuse treatment practices needed specialized billing expertise that understood their specific requirements, regulations, and patient care models.
Our founders, with decades of combined experience in healthcare billing and behavioral health, saw an opportunity to create a company that would truly partner with providers rather than simply process claims. This partnership approach has been the foundation of our growth and the reason for our industry-leading 99.9% client retention rate.
Today, we continue to evolve and grow, always staying focused on our core mission: enabling behavioral health providers to focus on patient care while we handle the complexities of revenue cycle management.
Our Core Values
These values guide every decision we make and every interaction we have with our clients
Partnership
We work alongside you as true partners, not just vendors. Your success is our success.
Expertise
Deep specialization in behavioral health billing with certified professionals who understand your unique challenges.
Integrity
Transparent communication, honest reporting, and ethical practices in everything we do.
Results
Proven track record of improving revenue cycles and reducing administrative burden for our clients.
Our Growth Journey
From startup to trusted industry partner - our evolution in behavioral health billing
Company Founded
Started with a mission to address unique challenges in behavioral health billing
First 50 Clients
Established our reputation for specialized mental health billing expertise
SOC 2 Certification
Achieved industry-leading security and compliance standards
500+ Providers
Expanded to serve behavioral health practices nationwide
Industry Recognition
Recognized as a leading behavioral health billing partner
Meet Our Leadership Team
Experienced healthcare professionals dedicated to behavioral health billing excellence
Sarah Mitchell
Chief Executive Officer
Credentials
Expertise
Background & Experience
Sarah brings over 15 years of healthcare administration experience, with a deep passion for behavioral health. She founded Vertex Medical Billing after recognizing the unique challenges mental health providers face in revenue cycle management.
What Drives Me
“Empowering mental health providers to focus on patient care while we handle the business complexities.”
Michael Rodriguez
Chief Operating Officer
Credentials
Expertise
Background & Experience
Michael oversees all operational aspects of our billing services with 12+ years in medical billing and revenue cycle management. His expertise in behavioral health billing regulations ensures our clients stay compliant and profitable.
What Drives Me
“Building systems and processes that deliver consistent, reliable results for our behavioral health partners.”
Dr. Jennifer Martinez
Clinical Director
Credentials
Expertise
Background & Experience
Dr. Martinez provides clinical oversight and ensures our billing practices align with behavioral health treatment standards. Her clinical background helps bridge the gap between patient care and revenue cycle management.
What Drives Me
“Ensuring that billing practices support and enhance the therapeutic relationship between providers and patients.”
Ready to Work with Our Team?
Schedule a consultation to meet our leadership team and learn how we can partner with your behavioral health practice.
Our Expert Team
U.S.-based certified professionals specializing in behavioral health billing
Dedicated to Your Success
Our team of 25+ certified billing specialists brings an average of 8+ years of experience in healthcare revenue cycle management, with specialized focus on behavioral health billing. Every team member is based in the United States and holds current certifications from AAPC or AHIMA.
What sets our team apart is our exclusive focus on behavioral health. We understand the unique challenges of mental health and substance abuse treatment billing, from complex authorization requirements to specialized coding needs.
Our commitment to ongoing education ensures that our team stays current with the latest regulations, coding changes, and industry best practices. This dedication to continuous learning is reflected in our industry-leading performance metrics.
Professional Certifications
Our team maintains the highest industry certifications and undergoes continuous training
AAPC Certified
American Academy of Professional Coders certification
AHIMA Certified
American Health Information Management Association
HIPAA Trained
Ongoing compliance training and certification
Behavioral Health Specialists
Specialized training in mental health billing
Areas of Expertise
Specialized knowledge across all aspects of behavioral health billing
Mental Health Billing
Individual therapy, group therapy, psychiatric services
Substance Abuse Treatment
Inpatient, outpatient, and intensive outpatient programs
Compliance & Auditing
HIPAA compliance, quality assurance, regulatory updates
Technology Integration
EHR systems, practice management software, APIs
Denial Management
Appeals processing, claim corrections, recovery optimization
Credentialing Services
Provider enrollment, re-credentialing, payer relations
Meet Some of Our Specialists
Get to know a few of the dedicated professionals who will be working on your account
Lisa Chen
Senior Billing Specialist
Mental Health Billing
David Thompson
Compliance Manager
HIPAA & Regulatory
Maria Gonzalez
Denial Management Lead
Appeals & Recovery
James Wilson
Technology Integration Specialist
EHR & Systems
Why Healthcare Providers Choose Vertex
Six key differentiators that set us apart in behavioral health billing
Partnership Approach
We work alongside you as true partners, not just vendors. Your success is our success, and we're invested in your long-term growth.
- Dedicated account management
- Regular performance reviews
- Collaborative problem-solving
- Long-term strategic planning
Behavioral Health Specialization
Exclusive focus on mental health and substance abuse treatment billing gives us deep industry knowledge and expertise.
- Specialized coding expertise
- Authorization management
- Regulatory compliance
- Treatment-specific billing
Proven Results
Industry-leading performance metrics demonstrate our commitment to excellence and your financial success.
- 98% clean claim rate
- 99.9% client retention
- 24-hour processing
- Measurable ROI improvement
U.S.-Based Team
All team members are based in the United States, ensuring cultural understanding and direct communication.
- Same time zone support
- Cultural understanding
- Direct communication
- No language barriers
Technology Integration
Seamless integration with modern EHR systems and practice management software for efficient workflows.
- EHR compatibility
- Automated workflows
- Real-time reporting
- API integrations
Compliance Excellence
SOC 2 Type II certification and ongoing compliance training ensure the highest security and regulatory standards.
- SOC 2 Type II certified
- HIPAA compliance
- Regular audits
- Continuous training
How We Compare to Other Billing Companies
See the difference our specialization makes
| Category | Vertex Medical Billing | Other Billing Companies |
|---|---|---|
| Specialization | 100% Behavioral Health Focus | General Medical Billing |
| Team Location | 100% U.S.-Based | Often Offshore |
| Client Retention | 99.9% Retention Rate | Industry Average 85% |
| Clean Claim Rate | 98% Clean Claims | Industry Average 75% |
| Processing Time | 24-Hour Guarantee | 3-5 Business Days |
| Account Management | Dedicated Account Manager | Shared Resources |
Ready to Experience the Vertex Difference?
Join 500+ behavioral health providers who trust us with their revenue cycle management. Get your free assessment and see how we can improve your billing performance.
No obligation • Free consultation • 24-hour response guarantee
Certifications & Compliance
Industry-leading certifications and quality assurance standards
HIPAA Compliance
CurrentFull HIPAA compliance with ongoing training and monitoring
- Annual HIPAA training for all staff
- Regular compliance audits
- Secure data handling protocols
- Business Associate Agreements
AAPC Certification
CurrentAmerican Academy of Professional Coders certification
- 20+ AAPC certified team members
- Continuing education requirements
- Specialized behavioral health coding
- Annual certification maintenance
AHIMA Certification
CurrentAmerican Health Information Management Association
- 15+ AHIMA certified professionals
- Health information management expertise
- Medical record compliance
- Data quality standards
SOC 2 Type II
CurrentIndustry-leading security and compliance standards
- Annual SOC 2 Type II audits
- Data security controls
- Availability and processing integrity
- Confidentiality protections
Quality Assurance Standards
Rigorous processes ensure consistent, high-quality service delivery
Quality Assurance Process
Multi-level review process ensures accuracy and compliance
Performance Monitoring
Continuous monitoring of key performance indicators
Continuous Education
Ongoing training to stay current with industry changes
Comprehensive Compliance Framework
Multi-layered approach to security, compliance, and quality control
Data Security
- 256-bit encryption for all data transmission
- Multi-factor authentication required
- Regular security vulnerability assessments
- 24/7 network monitoring and intrusion detection
Regulatory Compliance
- HIPAA Privacy and Security Rules compliance
- State-specific billing regulations adherence
- CMS guidelines implementation
- Payer-specific requirements management
Quality Control
- Dual review process for all claims
- Regular internal audits and assessments
- Error tracking and correction protocols
- Performance improvement initiatives
Commitment to Continuous Improvement
We continuously invest in training, technology, and processes to maintain our industry-leading standards and deliver exceptional results for our clients.
Our Client Success Philosophy
How we ensure every client achieves their revenue cycle goals
True Partnership
We don't just process your claims - we become an extension of your team, invested in your long-term success.
- Dedicated account management team
- Regular strategy sessions and reviews
- Collaborative problem-solving approach
- Shared goals and success metrics
Measurable Success
Success isn't just a feeling - it's measurable improvement in your revenue cycle performance.
- Clean claim rate improvement
- Days in A/R reduction
- Collection rate optimization
- Denial rate minimization
Transparent Communication
Open, honest communication builds trust and ensures we're always aligned with your goals.
- Weekly performance reports
- Monthly strategy calls
- Quarterly business reviews
- Real-time dashboard access
Long-term Relationships
We're committed to growing with you, adapting our services as your practice evolves and expands.
- Scalable service offerings
- Flexible contract terms
- Ongoing service optimization
- Strategic growth planning
How We Measure Success
Our success is measured by your success - here's how we track it
Communication & Reporting Standards
Regular, transparent communication keeps you informed and in control
“Vertex doesn't just handle our billing - they're true partners in our success. Their transparent communication and measurable results have transformed our practice. We've seen a 28% increase in revenue and can finally focus on patient care instead of administrative headaches.”
Ready to Experience Our Partnership Approach?
Join 500+ behavioral health providers who trust us with their revenue cycle management. Let's discuss how our client success philosophy can benefit your practice.